The personal data (as defined in the Data Protection Act 1998) that you supply to us when registering to use the website or at any other time (Your Personal Data) are held by Swapandshop.com Limited and are kept on our secure database.

We will use Your Personal Data to provide you with our services (including allowing you to access our website), to monitor your use of the website, for administration and accounting, for marketing, to respond to complaints and to assist us in ensuring that the content of our website and the services that we offer are tailored to your needs and interests. We will also collect feedback left about you by other users of the website.

We take appropriate measures to ensure that personal data are kept secure and are kept for only so long as is necessary for the purpose for which they are used.

We only hold such personal data as you have provided to us and we update this personal data within 14 working days of any new or updated personal data being provided to us by you, to ensure that the personal data we hold about you is as accurate as possible.

In the event that you register to buy, sell or swap goods via our website you may be required to submit Your Personal Data, including your credit card details, via the internet over a secure channel.

In the event that you submit any of Your Personal Data to us (either in the through our website or by telephone, or otherwise) we will keep Your Personal Data on our records for a period of 1 year after you have last used the website to enable us to respond to any queries or complaints that you or the relevant third party may have. We may continue to hold Your Personal Data if we are required to do so for legal reasons, or for the purpose of providing you with information relating to our new or existing products or services. Please email us at [insert email address] if you would prefer us not to hold Your Personal Data for this purpose.

You are entitled to ask for a copy of Your Personal Data (for which we may charge a small fee) and to have any inaccuracies in Your Personal Data corrected.v For quality control and training purposes, we may monitor or record your communications with us.

Cookies

We may store information about you in a cookie (a small file that is sent by our web server to your computer), which we can access when you make return visits to our website. Sending cookies is usual practice for any website that needs to remember what its users preferences are and we use cookies to keep track of your choices and of any orders you place through our website.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that cookies are stored in. Our cookies have file names containing the letters friendandgardener.co.uk. If you want to stop cookies being stored on your computer in the future, please refer to your browser manufacturers instructions by clicking Help in your browser menu. Further information about deleting or controlling cookies is available at HYPERLINK "http://www.aboutcookies.org" www.aboutcookies.org.

PLEASE NOTE THAT IT WILL NOT BE POSSIBLE FOR YOU TO ACCESS SOME SERVICES OFFERED THROUGH OUR WEBSITE IF COOKIES ARE DISABLED.

Please note that when you visit our website, we may also log your IP address, a unique identifier for your computer or other access device. We will keep these records for up to [insert number] years.

If your personal details change, please email us at [insert email address, or insert other means by which users can amend their personal details]. If you have any queries about how we use personal data, please contact us by writing to Swapandshop.com Limited, or by email on [insert email address].